Complaints Policy
📄 Complaints Policy – JAB Creative LTD
(Valid in the United Kingdom – Last Updated: 28 November 2025)
1. Introduction
At JAB Creative LTD (trading as AI Revolution Club), we are committed to delivering high-quality services and support.
If you are dissatisfied with any part of our service, we want to hear from you so we can resolve the issue quickly and fairly.
This Complaints Policy explains:
how to make a complaint
how we handle complaints
how long our process takes
what you can expect from us
2. How to Make a Complaint
You can make a complaint in any of the following ways:
Email (preferred)
Post
JAB Creative LTD
Office 58, 5766 Peregrine Road
Ilford, Essex, IG6 3SZ
United Kingdom
Phone
📞 +44 020 4538 2858
(Mon–Fri, office hours)
You can also leave a message with Eva, our AI Phone Agent, after 16:30.
A human team member will follow up if needed.
3. What to Include in Your Complaint
Providing the following information will help us investigate more effectively:
your name
contact details
description of the issue
relevant dates or screenshots
any attempts already made to resolve the matter
4. How We Handle Complaints
We follow a simple and transparent process:
Step 1 – Acknowledgement
We aim to acknowledge your complaint within 24–48 business hours.
Step 2 – Investigation
A member of our team will:
review all information
contact you for clarification (if required)
consult the relevant staff or service provider
Step 3 – Response
We aim to provide a full response within 7 business days.
If the issue is more complex, we will inform you of the expected timeframe.
Step 4 – Resolution
We will explain:
what we found
any corrective actions we will take
what steps you can take if you remain unsatisfied
5. Outcomes You Can Expect
Depending on the nature of the complaint, we may offer:
clarification or explanation
correction of errors
technical support
replacement of a digital file (if faulty)
refund (according to our Refund Policy)
improvements to our processes
6. If You Are Still Unsatisfied
If you are not satisfied with our response, you may request a review by a senior member of our team.
If the issue remains unresolved, you are entitled to pursue Alternative Dispute Resolution (ADR) through an independent UK ADR body.
7. If You Are a Consumer in the UK
You may seek advice from:
Citizens Advice Bureau (CAB)
https://www.citizensadvice.org.uk/
Or raise concerns with:
UK Trading Standards
https://www.tradingstandards.uk/
8. If Your Complaint Involves Personal Data
Complaints relating to personal data or privacy issues fall under the UK GDPR.
If you believe your data has been handled improperly, you may contact:
Information Commissioner’s Office (ICO)
https://www.ico.org.uk
Telephone: +44 303 123 1113
9. Confidentiality
All complaints are handled confidentially and in accordance with:
UK GDPR
Data Protection Act 2018
Our internal policies
10. Updates to This Complaints Policy
We may update this policy periodically to reflect:
operational changes
service updates
legal requirements
The latest version will always be available on our website.
